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EXPERIENCE:
Technology Lab Associate
2008 – Present, CYS Program, MS/Teen Panther's
Place, Heidelberg Germany
Responsible for the operation of the Child and
Youth Services (CYS) Technology Lab. Assist in designing and
responsible for implement an educational technology program for
youth 6-18 years of age. Plan and coordinate and conduct
activities for program participants based on observed needs of
children/youth and in cooperation with other CYS staff. Work in
ratio with children and youth. Ensures computer, peripherals and
software are maintained in good conditions and working order.
Troubleshoots CYS hardware, printers, scanners, servers and
software. Train children/youth in use of computer equipment and
software programs. Assists in training employees and
Family Child Care providers in basic computer skills as
required. Explain policies and procedures and directives to
parents, volunteers and other CYPAs who may assist in the
technology lab. Provide supervision, oversight and
accountability for program participants in compliance with DoD,
Army and local policies, guidance and standards. Encourages
participant interest and maintains an environment that promotes
positive child/youth interactions with other children, youth and
adults. Monitor Internet use by children/youth to minimize risk
of exposure to inappropriate contents. Observe program
participants for signs that may indicate illness, abuse or
neglect and report as directed. Completed all required
background checks of AR 215-3 and the Crime Control Act,
including Child and Youth National Agency Check with Inquiries
(CNACI).
Artist, Freelance Web/Graphic Design
(self-employment)
2005 – Present, Art of Sandra, World Wide Web
Design complete HTML/XML /CSS, including
graphic design, site navigation, forms and layout of content for
charity and small business. Ensure that the layout of the
content is accessible and logical; recommend improvements if
necessary. Create visual concepts that match the content and the
image wanted by the clients. Perform maintenance and updates to
websites when requested by clients or as needed in monthly
maintenance. Painted commission work for several private
collectors. Design; create mixed media artwork, jewelry, beading
and crafts. Knowledge and certified in wood picture framing,
including matte preparation. Prepare online tutorials, in
techniques used to create jewelry findings, create one of a kind
jewelry and graphics. Trained young adults on art and craft
techniques.
Claims Assistant
January 2004 – May 2005,
US Army Claims Service Europe, Turley
Barracks, Mannheim, Germany
Supervisor: Captain Bailey Brown
Review claims after payment, to determine what
further action is required to dispose of it in accordance to
standing office procedures. Prepare demands on carriers in
appropriate cases for the correct amount, including European
carriers and stateside carriers. Knowledge of, and skill in
applying US Army Claims Service Europe standardized rules,
processes and procedures concerning claims processing sufficient
to review claims and correct amounts for allowable items for
purposes of preparing demands against carriers for recovery.
Calculate carrier liability; prepare and forward files for
retirement. Prepare written demands for reimbursement against
appropriate third parties. Forward files for recovery for
household goods, hold baggage, and privately owned vehicle
shipment claims. Review DD forms 1840R, after adjudication for
accuracy and completeness to ensure that all documents necessary
are timely sent to the proper carrier and relevant
transportation office. Responsible for the tracking and filing
of recovery actions. Maintain periodic contact with United
State Army Claims Service, to update recover and demand
information. Produce and file transmittal records for all
actions forwarded. Maintain field office communication to advise
other claims clerks and claim adjudicators regarding recovery
demands so that they can properly complete claims files.
Volunteer Legal Assistant
July 2002 – August 2003,
Patton Legal
Center, Patton Barracks,
Heidelberg,
Germany
Supervisor: Captain John P. Morgenstern
Supervised and performed a full range of
duties associated with clerical processing of claims.
Supervised the weekly in/out processing briefings.
Supervised and performed a full range of clients and customer
services. Trained on weekly basis 2 civilians and 5 military
soldiers on computer operations. Processed the intake of claims.
Input all claimants’ information in the claims database and
assigned claims numbers to all claims files. Requested
funds for the CEA account and maintain balance for claims
payments. Prepared claims files for adjudication to
determine proper payment for the loss and/or damages.
Adjudicated claims files for proper reimbursement to the
claimant. Processed payments and vouchers to the Finance
office on a daily/weekly basis. Maintained Logs and files for
all household goods; hold baggage, privately owned vehicle
claims and all other types of claims. Maintained all
office automation equipment to facilitate the clerical work.
Processed and review all DD Forms 1840/1840R’s for accuracy and
completeness to ensure all documents necessary are process
timely to the proper Carrier and Transportation office.
Responsible for maintaining, tracking and filing all European
Claims recovery actions. Requested Government Bill of ladings,
Storage/Exception rider inventory and other documents
appropriate for filing claim and recovery demands files.
Prepared demands on carriers in appropriate cases for the
correct amount and calculate carrier liabilities. Prepared
written demands for reimbursements against carries and third
parties. Maintained periodic contact with Unites States
Army Claims Services and Claims Service Europe to update
recovery and demand information. Produced and filed
transmittal records for all action forwarded. Conducted claims
inspections. Processed claims for reconsideration and
denials. Conducted Claims classes.
Administration Assistant
August 2000 – January 2001, Man Tech
Telecommunications and Information Systems Corporation (MTISC),
RSC Friedrichsfeld,
Germany
Supervisor: Kevin Cody
Performed typing and transcription duties as
required. Established procedures that implement operational
and/or fiscal policies, relating to financial expense reports
and personnel security clearance processing. Assisted and
trained employees on EPSQ for filing initial/ renewal security
clearances. Maintained Security Records submitted to EPSQ
liaison for employees, DSS and main office. Responsible for
preparing final quality control on all financial expense reports
in accordance to JTR regulations, company policies. Interpreted
policies and procedures as established by superiors. Responsible
for scheduling and conducting all in processing security and
company briefings. Compiled data on drafts for monthly financial
closing reports. Independently composed reports and
correspondence that contained decisions that established
precedents to security policies. Arranged and participated in
weekly conferences. Signed in behalf of superior, as
delegated, to correspondence, reports, vouchers and other forms.
Performed related duties as assigned.
Legal Assistant/Office Manager
August 1999 – November 2001, Neal Law Office,
Red Oak, Iowa
Supervisor: Dana K. Neal (deceased)
Employment Verification:
Lorraine Neal
Prepared cases for legal actions of various
kinds and secure evidence and documentation. Conferred with
attorney/judge, adverse parties, court officials and other state
departments in the actions related to Civil and Family Law.
Responsible for preparing civil/family information and all
related documents and actions for the attorney and his
magistrate duties. Prepared and maintained all client
appointments, billing information and action on payments.
Prepared and maintained all office monthly billing reports,
files and accounting, including collection. Created office
billing system including database operations, forms and time
management schedules. Prepared and maintaining payroll records
including filing state and federal withholding returns.
Interviewed clients to obtain relevant information for the
following but not limited to trusts, wills, business agreements,
amendments, estate planning, petitions, real estate, hearings,
taxes and articles of incorporation. Located and review judicial
decisions for applicability to pending cases. Researched legal
issues in Lexis, codes, policy manuals and other sources.
Compose routine correspondence and memoranda dealing with legal
subject matter, with guidance and final approval of attorney.
Drafted pleadings. Trained office personnel in operations of
Microsoft Office procedures. Transcribed all attorney
correspondence relating to prepared cases for legal actions.
Responsible for preparing all juvenile claims. Coordinated with
local law enforcement to retrieve case information. Performed
other duties as required.
Volunteer Fire Fighter
October 1998 – July 2000, Red Oak Fire
Department, Red Oak,
Iowa
Supervisor: Rick Askey
Performed and advised fire prevention guidance, including public
relations and fire prevention awareness and educational
training. Controlled and extinguished structure, wild land, and
miscellaneous fires. Operated fire apparatuses, specialized
tools, and equipment. Preservation of emergency scene evidence.
Conducted water and confined space search and rescue operations.
Responded to alarms, drives and operates equipment and related
apparatus and assists in the suppression of fires, including
rescue, advancing lines, entry, ventilation and salvage work,
extrication and emergency medical care of victims. Administered
emergency first aid. Participated in continuing training and
instruction programs by individual study of technical material
and attendance at scheduled drills and classes. Conducted
station tours for the public, school, and community
demonstrations and programs. Assisted and trained underwater
rescue operations. Member of sub committees; including social,
kitchen and public relations.
Personnel Manager Receptionist
June 1998 - December 1998, Snelling Personnel
Services, Red Oak, Iowa
Supervisor: Core Office Dallas Texas
Established new relationships and develop new
business at targeted major industrial accounts, and local
business. Maintained business relationships with existing
clients, expanded current accounts by promoting other services.
Oversaw project implementation and adherence to staffing program
timelines. Prepared monthly personnel hourly reports. Branch
office representative in all city chamber of commerce functions.
Attended city council meetings, to develop proposals for new
business contracts. Administered and managed in local
recruitment of employees to fulfill human resource contracts for
three major industrial accounts. Counseled potential
employees on employment opportunities and job skills. Trained
and coordinated weekly on average 20 + employees in Material
Safety Data Sheets, company and federal OHSA requirements and
regulations.
Graphic Artist/Office Manager
May 1997 – June 1998, Grandon Enterprises,
Killeen,
Texas
Supervisor: Grandon Harris (deceased)
Combined business of silkscreen and SCUBA
shop. Responsible for all artwork, design, color
separations, redesigning and vellum processes. Processed clients
and school band uniform orders. Reordered supplies and
inventory. Responsible for inventory of SCUBA equipment,
t-shirts and student training files. Maintained and
updated SCUBA student training/college files for Central Texas
College and PADI.
Assisted instructors for college accredited classroom and
confined/open water SCUBA training. Assisted and
supervised SCUBA students in advanced, deep water, rescue, open
water, navigation, emergency responder, multi-level, master and
dive master courses. Trained and preformed in over 72
hours of underwater SCUBA training and experience. Currently
hold certifications in SCUBA. Assisted customers in purchases of
SCUBA equipment. Responsible for all quality checks of rental
SCUBA equipment. Maintained quality control on all air
tanks. Inspected air tanks for certification. Filed
monthly billing reports and requests.
Public Relations Coordinator
December 1994 - November 1996, Southern
Adventure Inc., Sierra Vista, Arizona
Supervisor: Jim Blair
Supervised the operation of public relations
operations. Developed on-going relationships with local media to
ensure fair coverage of marketing and promotional events as
means of informing public. Prepared and finalized design
and print of fliers, brochures and other publication or
promotional materials. Maintained personal contact with
demographics of the community to ensure proper promotional
ideas, surveys and focus groups. Advised and implemented
publicity and promotions ideas with the one owner and club
operations manager. Advised and trained employees on public
relations and marketing activities. Prepared, edited, and
placed news releases and other written publicity for newspapers,
radio and television. Conferred with staff and miscellaneous
groups regarding public relations and represented the disco
clubs to outside organizations and firms in conducting public
relations. Served as a member of planning committees and
administrative staff, and attended meetings. Attended and
advised meetings to keep informed and current about trends,
issues, and methods of implementing public relations in the
disco club field.
EDUCATION:
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Web Technologies/Programming
Certificates, eClasses.org, IWA-HWA, current enrollment, 2008
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24.5 hours, 4th USAEUR Claims Course, The
Judge Advocate General’s School, US Army Charlottesville,
VA, 2004
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Consulted with Army Distance Learning
training to gain exposure to Army Legal Admin.
Pre-Appointment CRS (MOS 27D).
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1 credit hour, Army Distance Learning
Program, Army Legal Admin, Pre-Appointment CRS ( MOS 27D),
Sub course 4, History of the Warrant Officer, 2004
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5 credit hours, Army Distance Learning
Program, Army Legal Admin, Pre-Appointment CRS ( MOS 27D),
Sub course 5, Safeguarding Defense Information, 2004
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5 credit hours, Army Distance Learning
Program, Army Legal Admin, Pre-Appointment CRS ( MOS 27D),
Sub course 7, Personnel Security Program, 2004
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6 credit hours, Army Distance Learning
Program, Judge Advocate General Sub course, Personnel,
Affirmative, Federal Tort and Article 139 Claims, 2004
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Consulted with online training/ technology
programs to gain exposure to the high demand in trends on
web design and Microsoft Office procedures and products.
Training covered HTML, XML, JAVA script, graphic design
techniques, web design techniques, web design
troubleshooting, Microsoft Office troubleshooting, Microsoft
Office updates, Windows OS troubleshooting.
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Fire Science/ Fire Fighting/ Emergency
Medical Service, Red Oak Fire Department/ ISU Fire
Institute, Red Oak
Iowa,
(Certified) 1998-2000
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12 Hours Basic Breathing Apparatus
Practices, Winter Fire School Iowa State University Fire
Service Institute,
Ames
Iowa, 2000
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178 Hours EMT-B Adult Continuing Education
Southwestern Community College, 1999
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8 Hours Confined Space Rescue-EMS
#99-1400-051 Adult Continuing Education Southwestern
Community College, Red Oak
Iowa, 1999
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3 Hours AED Training/Review-EMS
#99-1400-084 Adult Continuing Education Southwestern
Community College, Red Oak Iowa, 1999
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3 Hours Child and Dependent Adult
Abuse-EMS #99-1400-077 Adult Continuing Education
Southwestern Community College, Red Oak Iowa, 1999
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8 Hours Confines Space Emergency Entry,
Iowa State University Fire Service Institute, 1999
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2 Hours Kids in Rigs, Adult Continuing
Education Southwestern Community College, 1999
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Insurance Principles, Laws and Ethics,
Iowa State Department of
Insurance,
Des Moines
Iowa,
(Licensed) 1999
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Microcomputers for Business,
Central
Texas
College,
Killeen
Texas, 1996
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Professional Public Speaking,
Central
Texas
College,
Killeen
Texas, 1996
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Product Representation/ Commercialism,
Kristi’s Talent Agency,
Scottsdale
Arizona, 1991
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United States
Army Imagery Analysis Program,
Ft. Huachuca
Arizona 1990
DEGREES, CERTIFICATES AND AWARDS:
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Superior Performance Award; Department of
the Army, Newton W. Hill MAJ, JA, US Army Claims Service,
Europe
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Exemplary Professionalism Service Award;
Patton Legal Center, Heidelberg Community 2003
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Certificate of Special Recognition; Earl
Teeter LTC, CM Commanding
Heidelberg Community 2003
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US Forces Certificate of License; US Armed
Forces in
Germany
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American Red Cross, Certificate of
Appreciation 2003
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ArtSpace2000.com, World Web Award
2003-2004
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ArtSpace2000.com, World Web Award
2002-2003
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The International Association of Web
Masters and Designers, Golden Web Award 2003-2004
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The International Association of Web
Masters and Designers, Golden Web Award 2002-2003
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National Fire Protection Association
(International Fire Service Accreditation Congress)
Nationally Certification Fire Fighter 1 2000
PROFESSIONAL AFFILIATIONS:
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International Association of Web Masters
and Designers (Member #0290904)
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World Wide Web Chamber of Commerce
(Member)
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Web Design Developers Association (WDDA
member)
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HTML Writers Guild
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Phenomenal Women of the Web (member)
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National Fire Protection Association
(International Fire Service Accreditation Congress)
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Iowa Firemen’s Association Mutual Aid
Department
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Department of Commerce
Iowa Insurance
Division
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Secretary of State of
Iowa Notary
Public
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American Red Cross
SECURITY CLEARANCE: Public Trust
GEOGRAPHIC AREA PREFERRED:
Hawaii
LANGUAGES: Fair knowledge of German,
reading, writing and speaking.
REFERENCES: Available upon request
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